Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: A confirmation email containing your unique Order ID is automatically sent when your order is completed. It goes to the email address you used at checkout. Please email our Customer Support Team at support@ladystylist.com with your Order ID and we will check the status of your order, send you your tracking number and a link to monitor delivery.
*Note: Remember to check your spam or junk folder if you cannot find your confirmation email.
Q: HOW LONG DOES SHIPPING TAKE?
| Shipping Method | Estimated Time | Fee |
| STANDARD SHIPPING | Processing 3–5 business days + shipping 7–14 business days | $6.99 (free on orders over $69) |
Note: Orders ship from our partner warehouses overseas. Delivery may take longer during holidays and peak sale seasons. Items from the same order may arrive in separate packages.
Q: WHERE DO YOU SHIP?
A: We ship to the United States and U.S. territories, including Puerto Rico, Guam and the U.S. Virgin Islands, as well as APO/FPO addresses and P.O. Boxes.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Yes. Our website uses an SSL certificate to keep your connection secure. We do not store any bank account or credit card information; it is used only once for your purchase.
Q: WILL I PAY FOR IMPORT TAXES & DUTIES?
A: No. For U.S. orders, import duties and customs fees are prepaid by LadyStylist (DDP – Delivered Duty Paid). The total you pay at checkout is the final price. If a carrier ever asks you to pay import charges for your order, please do not refuse the package. Email support@ladystylist.com with a photo of the notice or receipt and we will reimburse the charge.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Find the product you like, choose your size and color, click 'Add To Cart', then proceed to checkout, enter your contact and shipping information, choose your payment method (PayPal or credit card) and complete your order.
Q: DOES LADY STYLIST PROVIDE A QUALITY GUARANTEE?
A: Our goal is to give you the best shopping experience. If you receive a damaged or wrong item, please email support@ladystylist.com and we will make it right as quickly as possible.
Q: DO YOU OFFER REFUNDS?
A: Yes. We offer free returns within 7 days of delivery with a prepaid return label. Please see our Return Policy for details.
Did not find the answer to your question?
Email us at support@ladystylist.com or message us on Facebook.